How to Unleash the Power of a Fully Integrated Team

The One Thing Leaders Must Do to Get Results

You probably know the pain.

Investing countless hours in redundant meetings only to find out the right hand didn’t know what the left was doing the entire time.

Getting the runaround between departments trying to track down simple information.

Struggling to get leaders on the same page when communication snafus blow up what should have been a quick project.

The unintended results? Wasted time, project delays, budget overruns, and competing expectations. The list could go on and on.

How many times have you thought, It really shouldn’t be this hard to get things done?

When you do, know that you have identified a point of disintegration.

You’re not crazy. It truly isn’t supposed to be this way.

Don’t bury those thoughts. Heed the signal that your team isn’t properly aligned somewhere.

A leader with a disintegrated team is like the emperor with no clothes. Everyone knows about the problem except the leader. If team members believe stress, struggle, and production pain are just “how it’s supposed to be,” they’ll continue to suffer and unintentionally underperform—until disaster strikes.

Thankfully, you can avoid million-dollar mistakes before you lose any more time, sleep, or your most precious resource—people.

3 Levels to Release Remarkable Results

While disintegration is not sustainable, integration changes everything. I’m not talking about perfection, but rather the alignment, understanding, and adaptability of the group for the mission as it unfolds in real time in the real world.

So, what kinds of things need to be integrated? Here are a few examples:

  • Culture and values into hiring, on-boarding, and daily activities
  • Management modeling with daily habits
  • Strategy and strategic approach with marketplace wants, needs, and reality
  • Product and service offerings with customer wants or needs
  • Strategy with organizational capabilities and capacity
  • Strategy and operations with systems and processes at scale
  • People and processes
  • Change appetite with change metabolism

Complete integration requires attention at three levels:

  1. You. The first person you need to integrate is yourself. If you are scattered regarding a vision for your team or dysfunctional when it comes to your own ability to get things done, you can’t expect everyone else to have clarity.

[call out] Leaders set the tone and pace for the team.

So, ask yourself: How am I integrating with coworkers, team members, customers, mentors, other influencers? Where do I need to step up my game?

2. Your team (internal customers). Once you’ve addressed your own integration challenges, consider the integration of your own team with others in the organization. Integrated teams are drawn together holistically on a shared mission. Ask:

  • Do I know the critical people I need to integrate with?
  • Do I intentionally reach out to peers?
  • Do I know what their personality style is and how best to integrate with that style and communicate in their language?
  • Can I trust them to have the know-how and flexibility to either get the job done or to communicate their problems?
  • Do they trust me?

3.  Your external customers. How integrated are you with your external customers? Customer integration means you know your target audience well. You are on the same page with them and understand their problems, pain points, needs and wants. Ask:

  • How accurately am I working to solve real customer problems with my product or service before they even know there is a problem?
  • How easy am I to do business with?
  • How seamless would customers say our interactions are?
  • Do customers come back to us?
  • Do they tell others about us?

When you intentionally integrate fully with yourself, your team, and your customers, everything starts to run more efficiently. Zombies disappear and work gets done.

Integration Begins with YOU

You don’t have to be a military leader or the coach of an underdog sports team. When any team is integrated and functioning properly, the results are truly inspiring.  However, you are responsible for equipping your team to run at an integrated, day-to-day level.

At its core, communication begins with you. Are you talking with your team or at your team? Is communication one way or actual? Integration runs on dialogue.

The most important thing to realize is that integrated teamwork begins and ends with leadership.

Model integration for your team. Make it a priority. And you’ll enjoy plenty of first-place—even come-from-behind—finishes of your own.

The Secret to Delivering Your Best Performance Every Day

3 Steps to Turn Burnout into Passion-Filled Purpose

Do you enjoy what you do every day? Do you wake up raring to tackle the next challenge?

Everyone can relate to doing a job they don’t enjoy. In fact, most Americans say they don’t look forward to going to work each day.

According to Gallup research, “An astounding 70% of U.S. employees are not showing up to work fully committed to delivering their best performance. Adding insult to injury, 52% of those workers are basically sleepwalking through their day, and 18% of them are busy acting out their unhappiness.”

In a workplace where employees are unhappy or ambivalent about their jobs, there’s often an underlying issue that goes beyond mere job dissatisfaction. One critical concern that can greatly affect an employee’s experience is harassment. Ensuring employee rights against harassment is essential to fostering a positive work environment. When individuals face harassment at work, it can lead to intense dissatisfaction or even hatred towards their jobs. Creating a workplace free from harassment is crucial in helping employees feel valued and ensuring their well-being.

Should You Bail Out or Dig In?

Let me be candid: if you are in a job you aren’t passionate about, you may need to start laying out a plan to pursue another path that better aligns with your passion.

In my experience, if you can align your passion with what you do at least two-thirds of the time, there’s no need to panic and jump ship. If not, you may need to make a move, as we know startup jobs can be difficult but you can find some great options online for this.

But before you do, I suggest you get clear on your passion first, because the problem may not be your job or organization at all.

The issue may be that you don’t have clarity about what lights you up or don’t know how to align that passion with the greater purpose of your organization.

Progress Begins with Purpose

Your purpose is largely made up of three components: what you’re passionate about, what you’re good at, and the sweet spot where you can make a living bringing those two together.

  • Your Passions. Start by listing all the things you would do for free simply because they make you feel fulfilled. Remember, inspiration may influence you, but passion moves you. When you’re tapping into passion, think, I cannot not do this. What do you love doing so much that it doesn’t even feel like work? But passion alone isn’t enough. It has to align with the reality of…
  • Your Strengths. Analyze your strengths and talents and factor them into the purpose equation. For example, you can be passionate about singing, but not be able to carry a tune in a bucket. You may long to be the life of every party but be wired to make your highest contribution in strategic thinking and reflection. In addition to taking assessments designed to uncover your natural personality and wiring, consider these three things:
  1. Know what you’re good at—and what you’re not good at.
  2. Discover what energizes you—and what drains you.
  3. Identify what recharges you—and what decharges you.

For example, when I get in front of an audience and start teaching principles and helping people, something amazing happens. Even when I come into the room exhausted, I get re-energized by the experience and walk out with more energy than I had walking in. Not surprisingly, that strength zone is where you’ll deliver your best results in…

  • Your Opportunities. Where do your passions and strengths intersect? That’s where you’ll find a competitive advantage, a place where you can deliver something unique to the workplace and, for that matter, the broader marketplace. Your oppotunity sweet spot is where you have the greatest potential to make your highest contribution, doing what you love in a way that is profitable to other people and rewarding to you.

Pro Tip: Your sweet spot has to make sense in the marketplace if you’re going to make a living pursuing it. I’ve known many people who’ve launched into the speaker business by quitting everything else and simply declaring, “I’m going to be a speaker.” It never lasts long.

People ask me all the time, Chris, how do you do what you’re doing?

My counsel is this: develop your sweet spot role on the side until your audience demands your full attention. That’s when you can allow yourself to fully focus on your purpose-driven passion.

Take Your Passion With You

It’s one thing to be in a job you hate. It’s another thing to be in a job where you do well and make good money, but lack respect for the leader or passion for the work.

That’s a trap that keeps good people paralyzed every day. They choose to remain a cog in the wheel rather than find and focus on what lights them up.

InSPIRED leaders discover what they were made to do and then pursue it with abandon. So, my question is this: if you’re going to do anything in life, why not do something that lights you up?

If you’re going to do anything in life, why not do something that lights you up?

The beauty of this mindset is that the brighter you are, the brighter you make your world. I want to do something that lights up the world. I want to light it up in a way that lights others up and encourages them to live out their unique brilliance.

That’s why I walked away from a good career many years ago to build a great life.

Let me be clear: I’m not advising everyone to quit their jobs tomorrow—or ever, for that matter. Not at all.

In fact, what I am suggesting is that the disengagement so many people feel is a direct result of the disconnect between personal passion and organizational purpose.

The responsibility to close that gap lies both with the individual to get clear on his or her passion and with company leadership to create a culture that resonates with a bigger and better why.

The disengagement so many people feel is a direct result of the disconnect between personal passion and organizational purpose.

People aren’t like matches. Burnout isn’t the end.

It’s never too late to rediscover what lights you up and bring that same purpose and passion to wherever you decide to live, work, and lead.

I challenge you to invest intentional time this week to revisit these three elements—your passions, your strengths, and your opportunities—and rediscover why you started your journey in the first place.

It changes everything.   

The Service Mindset that Turns Customers into Raving Fans

Real estate deal concept, happy couple customers handshaking realtor agent or designer at meeting, satisfied property owners and bank broker shake hands, mortgage loan investment, house purchase

Would Your Customers Give You an Emmy or a Razzie?

How do you turn customers into raving fans for your business or brand? Should you require services like that file boi report in tennessee?

Author and leadership expert Ken Blanchard tells a story about a particularly poor customer service experience. He and his wife had separated while shopping at the mall. At one point, Ken had found some clothes he wanted to try on, but he wanted his wife’s opinion before purchasing.

The only problem was that he had no phone to call her. Ken asked the clerk at the counter if he could use the store phone to call his wife before making the purchase. The salesperson replied, “They don’t even let us use the phone here. Why would I let you?”

Ken promptly placed the clothing back on the rack, thanked the gentleman for his time, and walked out of the store.

He never went back.

Excellence Requires Being Intentional

No doubt the store leadership had a good reason for not letting employees talk on the phone, likely so they would focus on customers right in front of them. But the way leadership enforced that policy translated into the way the clerk treated Ken the customer—the very opposite of the reason the policy was created in the first place.

Modeled behavior transfers and permeates throughout the organization. You can have the best and most intentional plans to achieve results, but if you aren’t intentional about excellent customer service, you’ll lose every time, and is important in business like retail or real estate where the clients have a massive importance and that’s why professionals like estate agents London have the best customer service to manage all the properties and find new clients for it. 

Everyone in business knows this, and you’re probably thinking, I would never treat a customer that way! But what about how you serve those you lead?

We serve others by enrolling, influencing, and connecting with them. How you serve the people you lead in your own team or organization is ultimately how they will serve—or not serve—your customers.

Service Is a Mindset

A service mindset is critical both inside and outside of your organization, to your internal customers as well as your external customers. For example, how you enforce rules internally can determine how you and your organization are perceived externally. This approach extends to how you integrate tools like Hosted Cloud PBX Systems to enhance communication and support.

  • Are you service-oriented or transactional?
  • Do you enforce the letter of the law or the spirit of the law?
  • Is your brand known for serving others or serving the company?
  • Service or self-centeredness?

Those answers will go a long way toward creating a brand perception of you and your team or organization.

Who Would Nominate You?

In the entertainment industry, the Emmy Awards go to the best television performances and the Oscars for excellence in film. But there is another award given every year—the Razzies. While the Emmys and Oscars go to the best, the Razzies go to the worst.

As you reflect on your own customer service experiences, you can probably recall businesses worthy of a Razzie for poor service.

But what award would your customers give you? What about members of your team? What award would they give you for how well you lead them? It’s critical to put yourself in the shoes and the mind of your customer and evaluate what they experience.

It’s the only way to catch service drift and get back on track. Do you deserve an Emmy or a Razzie? If you don’t know, you’d better find out quickly. Here’s why.


It’s critical to put yourself in the shoes and the mind of your customer and evaluate what they experience. It’s the only way to catch service drift and get back on track

The Customer Is the Reason You Are in Business

At the end of the day, if you don’t serve your customers, both external and internal, you won’t be in business for long.

Kenneth B. Elliott, Vice President in Charge of Sales for the Studebaker Corporation, once defined the key place of service by defining what a customer is not:

  1. The customer is not dependent upon us—we are dependent upon him.
  2. The customer is not an interruption of our work—he is the purpose of it.
  3. The customer is not a rank outsider to our business—he is a part of it.
  4. The customer is not a statistic—he is a flesh-and-blood human being completely equipped with biases, prejudices, emotions, pulse, blood chemistry and possibly a deficiency of certain vitamins.
  5. The customer is not someone to argue with or match wits against—he is a person who brings us his wants. If we have sufficient imagination we will endeavor to handle them profitably to him and to ourselves.

The point is this: customers are not a nuisance to be managed but the very reason you lead.


Customers are not a nuisance to be managed, but the very reason you lead.

When you serve poorly, or not at all, you diminish your brand. Even worse, you put a bad taste in the mouth of the very people you rely on to succeed.

But conversely, when you serve with excellence, you reinforce or establish your brand and create momentum.

Take care of and serve your customers with respect, and they’ll reward you with loyalty, consistency, and profitability. Those who manage healthcare facilities may outsource ABA Medical Billing Services to ensure that their billing processes are done efficiently. This will help provide great customer service to their patients.

So what steps will you take this week to win your customers’ “nomination?

You’ll discover that when you make serving people a priority, people make it their priority to come back again and again—and to tell all their friends.

Iditarod Lesson: If You’re Not Growing, You’re Dying

ID 110356951 © Nikovfrmoto | Dreamstime.com

Out on the Iditarod trail, you will find the most talented mushers and teams in the world. But they didn’t walk into the sport as champions.

No, it required a process. It required a commitment to growth—at the personal and professional level.

Whether you’re an Alaskan musher or an entrepreneur, the highest rates of leadership satisfaction occur where people stretch themselves to learn or achieve something new. (I know that’s true for me!)

Growth doesn’t just happen—even for the talented. To find out if you are setting yourself up for meaningful growth, consider these 3 “trail necessities.”

1. Growth Requires Input

On the trail, as the winter snow melts away, new life emerges—fresh spring vegetation, running water, and another year of preparation. Even after the race ends, mushers begin creating new plans and identifying new growth opportunities for themselves and their teams.

The team that contents itself by remaining the same between races will start well behind every other pack next year.

When I believe that I’ve already “made it,” my creativity and curiosity deteriorate every time. On the other hand, new input always generates fresh energy.

Favorite inputs of mine include listening to audiobooks, podcasts, and engaging personal mentors. Whenever I get the chance to read even a couple chapters of a new book, I feel rebooted.

Let the hunger for growth fuel the fire of passion for your life and business. Today, it’s easier than ever to instantly find something to read, something to hear,  something to learn, somewhere to grow. So there is no excuse for standing still.

ID 56842215 © Hel080808 | Dreamstime.com

2. Growth Requires a Reason

Everyone improves for different reasons—but without a reason, you’ll be headed nowhere fast.

On the Iditarod trail, survival, competition, and the fulfillment of a lifetime of training keep the team on task. When I first started in leadership,  I was motivated to grow because I knew enough to know that I didn’t know enough.

I needed those experiences that brought me face-to-face with personal and professional shortcomings. Case in point: At age 18, I was #1 in sales for my department. So when the department management position became available, they turned to me to fill it.

I called my first manager’s meeting for the next Saturday with the agenda to teach everyone else in the department how to sell better.

No one showed up for the meeting. The pain of that event caused me to want to grow and learn.

Even after years of experience, I’m still growing and learning to extend my personal potential. Potential isn’t a destination; it’s the constant inspiration to keep moving.

There are still better ways to do what I do—better ways to lead, teach, speak, coach, facilitate, etc.

The trail of leadership is a lifetime journey. Whatever reason keeps you on the move—pain, potential, or even curiosity— write it down, post it up, keep it where you can always remember to stay inspired.

3. Growth Requires Accountability

On dog sled teams, when you’re strapped in with 15 other dogs and a musher, each member of the pack is encouraged to give their best work. None want to let the rest of the team down, because the consequences of checking out will affect more than themselves.

Keep an eye on that pressure. Sometimes it can crush, but in the right environment, it creates a “7th gear” of performance that the whole team benefits from. In the past I’ve used elements like:

  • Accountability partners that check in regularly
  • Committing to leading a team
  • Starting a club where you have to show up
  • Setting personal milestones or deadlines

It can be daunting to purposefully put yourself in a place of growth. But on the days where you would rather quit, that structure keeps you moving. And all movement forward is a lesson learned.

Launch today and find something or someone to commit to that will “harness” you into growth mode.

ID 92755935 © Prochasson Frederic | Dreamstime.com

Share Your Growth

For years, now stretching into decades, I have always come back to this principle of intentional growth.

I have had the great fortune of surrounding myself with people of a similar mindset who encouraged me, “If you will pour knowledge into yourself; if you will purpose to fill yourself with great knowledge, then you will become an incredible leader.”

Even if I am facing in the wrong direction and can only turn one degree each day—in 6 months, I can turn 180 degrees and be back on the right track!

I’d love to hear about your growth experiences. Feel free to share with the rest of us your favorite method for learning and growth. You never know when your comment will be the one that touches someone else.

Thanks for being a part of the leadership adventure! See you out on the trail!

3 Tips to Communicate with Your Team (Like an Iditarod Master Musher)

Those who can communicate well can change the world. (And often do!) It’s a trend you can track in every industry—from mainstream to niche market.

While spending weeks in the Alaskan wilderness with veteran Iditarod mushers and their dog teams, I discovered invaluable lessons about communication.  

Those who learn to shape their message, effectively transfer it, and motivate others to action are the ones who often rise in leadership within an organization.  

They become the team’s Musher!

Corporate “mushers” that have difficulty communicating lose support for existing initiatives, rarely gain support for new initiatives, and are left with only their title or positional power to force team engagement.

So, straight from the pack professionals, here are three communication tips (and one warning) you can apply to your team right NOW.

1. Avoid the Overwhelm by Keeping It Simple

You don’t have to flood your team with words to get them to action. But you do have to be clear, concise, and direct.

In dog sled racing, you may be surprised to learn they do not use whips or reigns. In order to control, motivate, correct, and adjust, the leader verbally communicates with the team.

Mushing has its own language of about 10 to 20 words—that’s it.  

Mush! Hike! Gee. Haw. Line out. Pick it up. Whoa. On By. Come.

When it comes to directing the team and leading them toward an actionable result, veiled references or cloudy innuendoes won’t cut it. (I haven’t heard of any Husky claiming to be psychic!)

For years, my own communication weakness was to suggest a course of action that actually needed to happen quickly for the sake of the company.  

When the team failed to act or make course correction swiftly enough, I moved into “command and control” mode. Neither extreme works well and the combination of the two is certainly not recommended!

The simplicity of a leader’s language reflects his or her ability to communicate with the team with speed and precision, and then inspire action.

2. Identify Your Communication Landscapes

When mushing my own team through the Alaskan outdoors, I remember getting so caught up with the trail at times that I forgot to take in the landscape. Not only was it beautiful, but it was also always changing.

Just like the Iditarod has different challenges on different parts of the trail, so does your business communication. How we navigate each of those affects our race success.

Landscapes on the communication trail are:

  • one-on-one conversations
  • one-to-many conversations
  • meetings
  • vision casting
  • presentations
  • confrontation
  • demonstration
  • delegation
  • accountability

And the list goes on…..

I encourage you to take a minute today to think about your communication strengths and weaknesses. Where on the trail are you strong in communication and where are you weak?

3. Action Affects Belief

Did you know that every day you say a lot to your team—without speaking a word?

In the dog kennels we could instantly tell which dogs belonged to each musher because the pack mirrored their leader’s energy. For professional corporate photographers Washington DC, contact Pamela Lepold Photography. If you’re from Detroit, then make sure to contact this headshot photographer in Detroit for professional services.

My Norwegian mentor, Nils, created a sense of stoic, serene strength in his pack. They didn’t jump or howl, but waited patiently for the next training run, feed, or move.  He believed this self-control made the entire pack stronger. 

Another musher led a team of exuberant dogs. (You couldn’t miss them.) He could work them up into a frenzy of excitement for the race ahead, and he took encouragement from their energy.

While I knew Nils dogs ran well under his training, I also loved how the loud pack spurred each other on and amplified this sense of adventure.

Two successful teams. Two different cultures. Two different communication styles.

Each team behavior, however, originated from the leader’s belief in what makes his team work best. Each leader believed in a certain team culture, revealed that belief through specific training decisions, then watched that belief translate to the team.

Of course, different projects or ventures may require teams that match the energy and creativity of the situation. They will always, however, end up reflecting the tone you set as the leader.

But Watch Out…

The fact is that none of us sees reality.  All that we see is OUR reality.

Every one of us sees life through our own “sunglasses,” and through those lenses the world is “bent” to become our world—our perception. We all have sunglasses, and they almost never leave our eyes.

Great leaders understand the value of their lenses—but take the time to look past it and understand their team.

If your pack sees a totally different landscape than you, it makes sense that they won’t go where you direct— because that way just won’t make sense to their lenses.

Shout and push all you want, but until there is an understanding, a compromise, or a strong faith in your intuition, the team as a whole will not progress. (Remember, mushers don’t rely on whips to move their teams. Instead they practice communication.)

When leaders can adapt their vision for the inclusion of the team—while staying true to the belief that made them set out to race in the first place, that’s where you will find a winning team. Even the workspace plays a part, and simple upgrades like mats made for rolling chairs can support smooth movement and maintain floor quality in busy office settings.

Catalyze Your Success with Communication

Communication is one of the greatest assets, not only a dog racing team, but your corporate/team culture can develop, to gain the highest rate of return.

When people can communicate with clarity, goals are achieved easily, and swiftly. When employees have an open understanding of the way others think and feel, they are able to manage conflict, overcome challenges, and communicate solutions quickly. If writing clearly is a challenge, enrolling in a business writing course can dramatically improve how your messages are received and acted on. Effective communication lies the importance of ensuring fair treatment in the workplace.

If you get injured while performing your work duties, you may need to search ‘workers compensation attorney near me‘ online. Instances of job termination after collecting workers’ compensation, for example, can raise concerns about employee rights and workplace safety. It’s essential to address such issues promptly and seek appropriate legal advice if necessary. For wrongful termination cases, make sure to contact the experts like wrongful termination Illinois. You may also contact this wrongful death attorney in Michigan if you need expert legal assistance.

Let your team know they are just that: a TEAM brought together under a common mission.

If you feel like could use some guidance on improving communication in your team, drop me a note using the form below.

You can finish the race strong if you keep it simple, identify your communication landscape, shape the culture with your actions, and learn to see through new lenses.